The staff was super friendly and helpful. They helped us set up tours and activities to visit the Sacred Valley, Machu Picchu and other attractions. They would chit chat with us during the breakfast and make us feel at home. It was an excellent experience and would definitely do it again. The facilities are great, very comfortable beds, and extra blankets were provided given that it was winter. They keep your luggage safely if you travel overnight, and the staff requests taxis to pick you up right at the entrance.